Warranty and returns policy


Right of Withdrawal

If you are hiring as a consumer and user, you have the right to desist from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party for you indicated, other than the carrier, acquired the material possession of the goods or in case the goods that make up your order are delivered separately, at 14 calendar days from the day that you or a third by you indicated, other than the carrier, acquired the material possession of the last of those goods.

This right should not be available in custom-made pieces of furniture or custom-made assets.

To exercise the right of withdrawal, you must notify us at the address, in Calle Alfonso XII nº 20, piso 1° 28014, Madrid, Spain, by telephone [—–], by writing to the email info@yvecollection.com, your decision to withdraw from the contract to through an unambiguous statement (for example, a letter sent by postal or electronic mail).

To comply with the withdrawal period, it is enough that the communication relating to the exercise this right, you may have sent before the deadline expires correspondent.

Consequences of Withdrawal

In case of withdrawal, we will refund all the payments received from you, including the delivery costs (with the exception of the additional expenses resulting from your choice of a different mode of delivery than the least expensive mode of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make the refund using the same way of payment used by you for the initial transaction, except that you tell us otherwise, specifying explicitly the means of payment through which you would make the return. You will not incur any expense as a result of the refund.

Notwithstanding the above, we may retain the refund until we have received the goods, or until you have presented a proof of the return of the same, according to which condition is fulfilled first.

You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation different from the one necessary to establish the nature, characteristics and functioning of the assets.


You will not have the right to withdraw from the contract whose purpose is the supply of any personalized items.

The right to withdraw from the contract will apply exclusively to those products that are return in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you should be careful with the product (s) while they are in your possession. Please return the item using or including all original packaging, instructions and other documents that accompany it.

Please keep in mind that if you decide to return the items to us due freight, we will be authorized to charge the expenses in which we can incurring.


In cases where you consider that at the time of delivery the product does not conform to the stipulated in the contract, you must contact no later than e period of 7 days since you receive the assets, through our contact ways, facilitating the data of the product as well as the damage that suffers, or by calling phone at [——-] where we will indicate the way to proceed.

All communications out of the previous period of time would not be attended.

We will proceed to carefully examine the returned product and we will inform you by e-mail within a reasonable period of time, if the reimbursement or replacement of the same is appropriate (if applicable). The refund or substitution of the article will be made as soon as possible and, in any case, within the following 25 days to the date on which we send you an email confirming that the refund or replacement of the non-conforming item.

The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be refunded in full, including delivery costs incurred to deliver the item and the costs you would have incurred to return it to us. The refund will be made in the same means of payment that was used to pay the purchase.

In any case, the rights recognized by current legislation are safe.


If you contract as a consumer and user, we offer you guarantees on the products that we market through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested in a two-year period, from the delivery of the product.

It is understood that the products are in accordance with the contract provided when (i) they conform to the description made by us and possess the qualities that we have presented on this web page, (ii) are suitable for the uses to which products of the same type are ordinarily destined and (iii) present the quality and usual features of a product of the same type that are reasonably expected.

In this sense, if any of the products does not comply with the contract, you must put it in our knowledge following the procedure detailed in section above and through any of the means of communication provided for this purpose.

The products we sell, especially handicraft products, can often present the characteristics of the natural materials that are used in its manufacture. These characteristics, such as a variation in texture, in knots and in color, will not be considered as defects.

On the opposite, it will count with your presence and appreciate it. We only select products of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.