USE AND PURCHASE CONDITIONS
If you have any questions related to the Conditions or the Data Protection Policies you can get in touch with us through our contact routes.
The sale of articles through this website is made under the name YVÉ COLLECTION by YVÉ COLLECTION S.L., Spanish company with address in with address in Calle Princesa, 31 – 6, 28008, Madrid, Spain, registered in the Mercantile Registry of Madrid Volume 34461, General Section, Sheet 121, Sheet M – 619795 and NIF B – 874964969 with telephone [——–] and email: firstname.lastname@example.org.
DATA AND VISITS OF THIS WEB PAGE
USE OF OUR WEBSITE
By using of this website and placing orders through it, you agree to:
- Make use of this website only to make inquiries or orders legally valid.
- Do not make any false or fraudulent order. If it could reasonably be considered that we have made an order of this nature, we will be authorized to cancel it and inform the relevant authorities.
By placing an order through this website, you declare to be over 18 years of age and have the legal capacity to enter into contracts.
AVAILABILITY OF THE SERVICE
The articles offered through this website are available for delivery to worldwide territory, with the special shipping cost that could change depending on the receivers’ location
HOW TO ORDER
To place an order, you must follow the online purchase procedure and click on “Authorize payment. “After this, you will receive an email acknowledging receipt of your order (the” Confirmation of Order “).
Also, we will inform you by email that the product is being sent (the “Shipping Confirmation”).
TECHNICAL MEANS TO CORRECT MISTAKES
This web page shows confirmation windows in various sections of the purchase process that do not allow to proceed with the order if the data of these sections have not been provided correctly. Also, this web page offers the details of all the articles that you have added to your basket during the purchase process, so that, before making the payment, you can modify the data of your order.
If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, at the telephone or at the email address mentioned above, to correct the error.
AVAILABILITY OF THE PRODUCTS
All orders are subject to the availability of the products. If there were difficulties in regarding the supply of products or if there are no items in stock, we will refund any amount that you could have paid.
Unless there are circumstances arising from the personalization of the products, or occur unforeseen or extraordinary circumstances, we will send you the order consisting of the product (s) related to each Confirmation of Shipment within the term indicated on the web page according to the method of selected shipment and, in any case, within a period of time that could be variant due to the order made.
If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to go ahead with the purchase by establishing a new date of delivery or cancel the order with the full refund of the price paid.
For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the time you or a third party indicated by you acquires the material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.
IMPOSSIBILITY OF DELIVERY
If it is impossible for us to make the delivery of your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. Also, we will leave you a note explaining where your order is and how to make it sent again. If you are not going to be at the delivery place at the agreed time, please contact us to arrange delivery on another day.
In the event that 14 days have elapsed since your order is available for delivery, and the order has not been delivered for reasons not attributable to us, we will understand that you wish to desist from contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery charges (with the exception of the additional expenses resulting from the election on your part of a different delivery method to the least expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract.
Please note that transportation derived from the resolution may have a cost additional, so we will be authorized to pass on the corresponding costs.
TRANSMISSION OF RISK AND PROPERTY
The risks of the products will be at your charge from the moment of delivery.
You will acquire the ownership of the products when we receive the full payment of all the amounts due in relation to them, including shipping costs, or at the time of the delivery (according to the definition contained in clause above), if it took place in a later moment.
PRICE AND PAYMENT
Prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as stated on the web page.
Prices may change at any time, but (except as stated above) possible changes will not affect the orders with respect to which we have already sent a Order Confirmation.
Once you have selected all the items you want to buy, these will have been added to your basket and the next step will be to process the order and make the payment.
To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. Also, during the purchase process, before making the payment, you can modify the data of your order.
For payment, you can use any of the following, Visa, Mastercard, American Express. and PayPal.
By clicking on “Authorize Payment” you are confirming that the credit card is yours or that it is the legitimate holder of the credit card. To minimize the risk of unauthorized access, your credit card information will be encrypted. The credit cards will be subject to checks and authorizations by the issuing entity, but if the entity does not authorize the payment, we will not be responsible for any delay or failure to deliver and we cannot formalize any contract with you.
PURCHASE AS A GUEST
This website also allows the purchase through the purchase functionality as a guest. In this purchase method, you will only be asked for the essential information to be able to process your order.
Once the purchase process is finished, you will be offered the possibility of registering as a user or continue as an unregistered user.
Right of Withdrawal
If you are hiring as a consumer and user, you have the right to desist from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party for you indicated, other than the carrier, acquired the material possession of the goods or in case the goods that make up your order are delivered separately, at 14 calendar days from the day that you or a third by you indicated, other than the carrier, acquired the material possession of the last of those goods.
This right should not be available in custom-made pieces of furniture or custom-made assets.
To exercise the right of withdrawal, you must notify us at the address, in Calle Princesa, 31 – 6, 28008, Madrid, Spain, by telephone [—–], by writing to the email email@example.com, your decision to withdraw from the contract to through an unambiguous statement (for example, a letter sent by postal or electronic mail).
To comply with the withdrawal period, it is enough that the communication relating to the exercise this right, you may have sent before the deadline expires correspondent.
Consequences of Withdrawal
In case of withdrawal, we will refund all the payments received from you, including the delivery costs (with the exception of the additional expenses resulting from your choice of a different mode of delivery than the least expensive mode of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make the refund using the same way of payment used by you for the initial transaction, except that you tell us otherwise, specifying explicitly the means of payment through which you would make the return. You will not incur any expense as a result of the refund.
Notwithstanding the above, we may retain the refund until we have received the goods, or until you have presented a proof of the return of the same, according to which condition is fulfilled first.
You must assume the direct cost of returning the goods.
You will only be responsible for the decrease in the value of the goods resulting from a manipulation different from the one necessary to establish the nature, characteristics and functioning of the assets.
You will not have the right to withdraw from the contract whose purpose is the supply of any personalized items.
The right to withdraw from the contract will apply exclusively to those products that are return in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you should be careful with the product (s) while they are in your possession. Please return the item using or including all original packaging, instructions and other documents that accompany it.
Please keep in mind that if you decide to return the items to us due freight, we will be authorized to charge the expenses in which we can incurring.
RETURNS OF DEFECTIVE PRODUCTS
In cases where you consider that at the time of delivery the product does not conform to the stipulated in the contract, you must contact no later than e period of 7 days since you receive the assets, through our contact ways, facilitating the data of the product as well as the damage that suffers, or by calling phone at [——-] where we will indicate the way to proceed.
All communications out of the previous period of time would not be attended.
We will proceed to carefully examine the returned product and we will inform you by e-mail within a reasonable period of time, if the reimbursement or replacement of the same is appropriate (if applicable). The refund or substitution of the article will be made as soon as possible and, in any case, within the following 25 days to the date on which we send you an email confirming that the refund or replacement of the non-conforming item.
The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be refunded in full, including delivery costs incurred to deliver the item and the costs you would have incurred to return it to us. The refund will be made in the same means of payment that was used to pay the purchase.
In any case, the rights recognized by current legislation are safe.
If you contract as a consumer and user, we offer you guarantees on the products that we market through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested in a two-year period, from the delivery of the product.
It is understood that the products are in accordance with the contract provided when (i) they conform to the description made by us and possess the qualities that we have presented on this web page, (ii) are suitable for the uses to which products of the same type are ordinarily destined and (iii) present the quality and usual features of a product of the same type that are reasonably expected.
In this sense, if any of the products does not comply with the contract, you must put it in our knowledge following the procedure detailed in section above and through any of the means of communication provided for this purpose.
The products we sell, especially handicraft products, can often present the characteristics of the natural materials that are used in its manufacture. These characteristics, such as a variation in texture, in knots and in color, will not be considered as defects.
On the opposite, it will count with your presence and appreciate it. We only select products of the highest quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.
RESPONSIBILITY AND EXEMPTION OF LIABILITY
Unless expressly provided in these conditions, our responsibility in relation to any product purchased on our website will be strictly limited to purchase price of the product.
However, and barring legal provision to the contrary, we will not accept any liability for the following losses, regardless of their origin:
- Losses of income or sales.
- Loss of business;
- Loss of profit or loss of contracts.
- Loss of anticipated savings.
- Data loss.
- Loss of management time or office hours
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly the opposite in it.
INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, trademark and other proprietary rights industrial and intellectual about the materials or contents that are provided as part of the web page correspond at all times to us or to those who granted us a license for their use.
You will be able to make use of such material only in the manner in which we expressly authorize it or who granted us a license for its use. This will not prevent you from using this website to the extent necessary copy of information about your order or contact data.
VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must not misuse this web page by intentionally introducing it into the same as viruses, trojans, worms, logic bombs or any other program or material, technologically harmful. You will not try to have unauthorized access to this website, to the server on which said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or distributed denial of service attack.
Failure to comply with this clause could entail the commission of infractions typified by the applicable regulations. We will report any non-compliance regulations to the authorities competent and cooperate with them to discover the identity of the attacker. Also, in case of breach of this clause, will immediately cease to be authorized to use this page web.
We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material technologically harmful, that may affect your computer, computer equipment, data or materials as a consequence of the use of this web page or of the download content from it or to the same redirect.
The applicable regulations require that part of the information or communications that we send to you be by written method.
Using this website, you agree that most of these communications with us be electronic. We will contact you by email.
For contractual purposes, you consent in using this electronic means of communication and recognizes that every contract, notification, information and other communications that we send electronically comply with the legal requirements of being written. This condition will not affect your rights recognized by law.
The notifications that you send us should be sent through our email address firstname.lastname@example.org. In accordance with the provisions of clause above and unless otherwise stipulated, otherwise, we can send you communications either to the e-mail or to the postal address provided by you when placing an order.
It will be understood that the notifications have been received and have been correctly made in the same when they are posted on our website, 24 hours after sending an email electronic, or three days after the date of postage of any letter. To prove that the notification has been done, it will be sufficient to prove, in the case of a letter, that it had the correct address, it was properly sealed and that it was duly delivered in the post office or in a mailbox and, in the case of a email, that it was sent to the email address specified by the receiver.
ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The contract is binding for both you and us, as well as for our respective successors, assignees and successors. You may not transmit, assign, encumber or otherwise way to transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.
We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, are recognized by law or will not cancel, reduce or limit in any other way the guarantees, both express and implied, that we could have grant.
We will not be responsible for any breach or delay in compliance with any of the assumed obligations, when the same is due to events that are beyond our control reasonable (“Cause of Force Majeure”).
Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other disaster natural.
- Impossibility of the use of trains, boats, airplanes, motor transports or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the Cause of Force Major continue, and we will have an extension in the term to meet these obligations for a period of time equal to the duration of the Cause of Force Majeure.
We will put all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to comply our obligations despite the Cause of Force Majeure.
The lack of requirement on our part of strict compliance on your part of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise for our part of the rights or actions that could correspond to us by virtue of the contract or the Conditions, shall not imply any waiver or limitation in relation to said rights or actions or exonerate you from complying with such obligations.
No waiver on our part of a right or concrete action will imply a waiver to other rights or actions derived from a contract or the Conditions. No resignation on our part to any of these Conditions or the rights or actions derived from a contract shall take effect, unless it is expressly stated that it is a waiver and formalized and communicated to you by written in accordance with the provisions of the section of Notifications above.
If any of these Conditions or any provision of a contract were declared void and without effect by final resolution issued by competent authority, the remaining terms and conditions they will remain in force, without being affected by said declaration of nullity.
These Conditions and any document to which express reference is made in the same constitute the entire agreement between you and us in relation to the purpose of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or by written.
You and we, acknowledge having consented to the conclusion of a contract without having trusted no statement or promise made by the other party or that could be inferred from any statement or written in the negotiations conducted by the two before it, except that which appears expressly mentioned in these Conditions.
MODIFICATION OF CONDITIONS
We reserve the right to modify the Terms and Conditions. We will keep you informed of the substantial changes made in them. The modifications introduced will have no character retroactive and, except for possible exceptions according to the specific case, will be applicable after 30 days of the date of its publication in the corresponding notice.
The use of our website and product purchase agreements through the website will be governed by Spanish rules.
Any controversy arising or related to the use of the website or with said contracts will be subject to the jurisdiction of the Spanish courts and tribunals.
If you are hiring as a consumer, nothing in this clause will affect the rights that you as such, the current legislation recognizes it.
COMMENTS, SUGGESTIONS AND COMPLAINTS
Your comments and suggestions will be welcomed.
We kindly ask you to send us such comments and suggestions, as well as any question, complaint or claim, through our contact or email address indicated in these Conditions.
In addition, we have official claim sheets available to consumers and users. Can request them by calling [—–] or through our contact channels.
Your complaints and claims before our customer service will be addressed in the shortest possible and, in any case, within the legally established deadline. They will also be registered with an identification key that we will put in your knowledge and will allow you to follow up on them.
If you as a consumer believe that your rights have been violated, you can address your complaints to through the email address email@example.com in order to request a non-contentious solution of controversies.
In this sense, if the acquisition between you and us has been made online through our site web, in accordance with European Union Regulation No. 524/2013, the information that you are entitled to request with us a non-contentious resolution of disputes regarding consumer matters accessible to through the Internet address http://ec.europa.eu/consumers/odr/.
FORM OF WITHDRAWAL
(You only have to fill in and send this form if you wish to withdraw from the contract)
For the attention of YVE COLLECTION S.L.. acting under the trade name YC, domiciled in Calle Princesa, 31 – 6, 28008, Madrid, Spain, and email firstname.lastname@example.org.
I hereby inform you that I am withdrawing from my contract for the sale of the following property:
- Order the / received the (*):
- Name of the consumer:
- Consumer address:
- Signature of the consumer (only if the present form is presented on paper.